Sales and Returns Terms and Conditions

 

Sale Terms and Conditions

Mooloolaba Music reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. Mooloolaba Music may do this for example, but without limitation, where:

(a) Mooloolaba Music's suppliers are unable to supply Goods that they have previously promised to supply;

(b) an event beyond Mooloolaba Music's control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that Mooloolaba Music is unable to supply the Goods within a reasonable time;

(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;

(d) A surchage of 2.7% now applies on purchased made via PayPal.

Returns

In the event of an item that has to be returned please email us with your name, invoice number, product name, reason for return and request for replacement, exchange or refund for store credit.  In the event an item has to be returned to us all freight costs are to be borne by the purchaser except when there is damage to goods upon arrival or the product is dead on arrival (electronic equipment). All returns will incur a 20% restocking fee.

You are entitled to a refund, repair, exchange or credit if the products you have bought are:

As per the ACCC Website, you are not entitled to a refund  if you 'simply change your mind' or are responsible for the damage.

When you buy, you should choose carefully. You don't automatically get a refund for simply changing your mind. We do suggest that you research products before purchasing.

Please keep your receipt as proof of purchase.

Cancellations

If in the event you wish to cancel an order you will be charged a $30 admin fee and 20% restocking if we have placed the order with a supplier. THese are charges for the labour to replace the parts when they have been picked, packed and invoiced.

Parts

We ask that you research parts carefully before buying. Purchase of any non-licenced part as a replacement spare part is at your own risk. Some branded replacement parts also require professional installation to fit correctly. If in doubt we will be happy to advise further and confirm suitability before purchase.


Products Damaged in Transit

Our courier will endeavor to supply you with the product you have ordered from us and in the condition that the goods were dispatched, however on occasion goods may be damaged in transit to you. If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 24 hours of receiving the goods. We will then organise for the return of the goods and arrange a credit towards your next purchase or send a replacement product. 

Best practice for receiving goods

For a peace of mind when buying online you can opt for an additional insurance cover on the delivery of your goods.  This is particularly helpful if you live in a remote location and the goods have to be shifted to local forwarding couriers or you simply would prefer that whatever happens the goods and your investment are protected.  Please see the shipping options in your checkout cart or shipping calculator.

In the sometimes unfortunate event that the goods are damaged or dead/faulty upon arrival here is a few things that you should consider

When everything is ready to go we will send you a consignment tracking number and notification that a pickup will occur soon.